Chilled Coconut will send your order via express postage or courier depending on the item and your location. and Shipping is a flat rate of $9.95. Local pick up is available in Annangrove NSW.
We are not currently offering international shipping. If you are interested in any of our products. Please contact us and we can provide you with a shipping quote if you are located outside of Australia.
Unfortunately, we are unable to change the delivery address once the order is placed. Please rest assured that your package will be delayed for up to 4 weeks, and will be returned to Chilled Coconut. We will then send your parcel to the correct address at no extra cost to you.
We provide express post shipping. We use Australia post and orders will be delivered the next business day for all orders receieved by 12 noon and excluding weekends. Please understand that express post does not always guarantee next day delivery.
Please note same day dispatch does not apply to weekend orders as well as peak sale periods and peak holiday periods.
Delivery timeframes can vary over the Christmas period due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers.
If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $7.95 postage fee
If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $7.95 postage fee
Unfortunately due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through the system to allow for our same/next day despatch policy. We want to get your goodies to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds. But we do offer free shipping on orders over $100.
New Customer 10% Discount Code Not Availabe On Sale Items, Our 10% discount code on applies to full priced items. All products listed as a sale item will not receive the additional 10% discount.
You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.
Unfortunately no changes can be made to your order once you have submitted it as it will hold up our same/next day service. This means that as much as we would love to add to your order or change an item in your order, we simply can't. All orders are packed as soon as they are placed for speedy delivery. If you have changed your mind on an item you have ordered, you are free to send it back for a credit note within 14 days. Please note we can not pay for your return postage in this case.
We currently offer Free Shipping, so please feel free to place another order.
We accept all returns within the ACCC Consumer guarantee guidelines. Any items that arrive broken or faulty will be replaced when notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph within 7 days at chilledcoconutaustralia@gmail.com and the item will be promptly replaced.
Over and above the ACCC guidelines, if you are unhappy with your purchase you may return items within 14 days of receipt for a full or partial credit valid for 30 days. Please enclose a note of explanation for your return and allow up to 14 days processing time. Please note that unreasonable and excessive returns may be declined at our discretion, unless they fall within the ACCC Consumer guarantee.
For hygiene reasons we cannot accept any returns on personal care products unless they fall within the ACCC Consumer guarantee.
We do not accept returns on sample items unless they fall within the ACCC Consumer guarantee.
To return a product, please contact Chilled Coconut within 7 days of receiving your parce. Return details will be issued to you at this time.
For any faulty or incorrect items, please contact us at chilledcoconutaustralia@gmail.com and we will guide you through this replacement process.
Please note that it will take 5-10 business days for your return to be processed after reaching our warehouse. Once processed, we will issue you with a store credit that will be valid for 30 days.
for any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt.
For items that arrive broken or damaged, please email us a photograph within 7 days at chilledcoconutaustralia@gmail.com and we will guide you through the replacement process.
If for any reason there is an issue with your order (incomplete or incorrect), please email the following information to chilledcoconutaustralia@gmail.com within 7 days of receipt and we will guide you through the replacement process.
The pumps used on many of the skin care products are special "air pumps", they do not contain the regular plastic tube, but instead use an air suction technology to pump out the products. Often these bottles need a good tap on the table to unlock any air pockets and a few good pumps to get the product flowing the first time. Please try this before returning the item.
Chilled Coconut is a busy online store with products flying off the shelves every day, we do our very best to re-order before we sell out but sometimes we cant keep up. If an item you want is out of stock, please click on the "notify when back in stock" button on the item and we will email you as soon as it is back. We re-order stock daily so if there is a delay in any product being back, this is due to the supplier not having the stock available. We would advise against purchasing this item elsewhere as you could be buying very old stock.
Chilled Coconut will never share your email or any other information with a third party, we only use your email for order confirmation, customer service issues or to provide your tracking code. All email addresses on our newsletter list are opt in only (we do not automatically add your email to this list).
